Terms & Conditions for Direct Sales - USA
ALL SALES ARE SUBJECT TO AND EXPRESSLY CONDITIONED UPON THE TERMS AND CONDITIONS CONTAINED HEREIN (“TERMS AND CONDITIONS”), WHICH ARE ACCEPTED BY THE CUSTOMER UPON PLACING AN ORDER FOR PRODUCT(S) WITH AW TECHNOLOGIES USA INC. (“AWT”) ONCE CONFIRMED BY AWT AND CONSTITUTE THE ENTIRE AGREEMENT BETWEEN AWT AND CUSTOMER (EACH A “PARTY”, AND COLLECTIVELY, THE “PARTIES”). NO VARIATION OF THESE TERMS AND CONDITIONS WILL BE BINDING UPON AWT, UNLESS AGREED TO IN WRITING AND SIGNED BY AN AUTHORIZED EMPLOYEE.
AWT HEREBY REJECTS ANY ADDITIONAL OR DIFFERENT TERMS OR CONDITIONS PROPOSED BY CUSTOMER, WHETHER CONTAINED IN ANY FORMS OR ON CUSTOMER’S WEBSITE, AND ANY SUCH ADDITIONAL OR DIFFERENT TERMS WILL BE OF NO EFFECT. NO SITE USAGE AGREEMENT OR ANY OTHER CLICK THROUGH AGREEMENT ON A WEBSITE WILL HAVE ANY BINDING EFFECT, REGARDLESS AS TO WHETHER OR NOT AWT CLICKS ON AN “OK,” “I ACCEPT”, OR ANY SIMILAR ACKNOWLEDGMENT.
BY PLACING A PURCHASE ORDER, CUSTOMER IS DEEMED TO HAVE ACCEPTED THESE TERMS AND CONDITIONS. THESE TERMS AND CONDITIONS SUPERSEDE ANY AGREEMENT OR DOCUMENT, INCLUDING TERMS AND CONDITIONS THAT ARE PART OF A PURCHASE ORDER OR OTHER DOCUMENT, SENT TO AWT BY CUSTOMER.
NOTWITHSTANDING THE FOREGOING, IF CUSTOMER’S PURCHASE ORDER SETS FORTH FEES OR CHANGES MANDATED BY APPLICABLE LAW, AWT SHALL PAY SUCH FEES OR CHARGES BUT ALL OTHER TERMS AND CONDITIONS CONTAINED THEREIN SHALL BE SUPERSEDED. ANY ORDERS PLACED AFTER THESE TERMS ARE CHANGED WILL BE SUBJECT TO THE AMENDED TERMS.
Unless otherwise agreed to in writing or set forth in the quotation, all prices quoted by AWT are based on
U.S. dollars, including standard packaging, and are valid for thirty (30) days from the date of quotation.
Customer shall comply with AWT’s ordering instructions, which are attached hereto and incorporated herein as Exhibit A.
3.Delivery; Risk of Loss.
Products are shipped FOB Origin, with freight charges prepaid by AWT and added to Customer’s invoice. Title and risk of loss for Products shall pass from AWT to Customer at the time AWT provides the Products to the carrier at AWT’s facility.
Products will be deemed accepted by Customer upon delivery, unless Customer reports any damage or defective Products within ten (10) days from AWT’s invoice date. All proof of delivery requests must be made within thirty (30) days of invoice date.
AWT will use its reasonable efforts to fill orders, but AWT shall not be liable for nonperformance or delays caused by a shortage of raw materials, manufacturing problems, delivery or labor problems, priorities, acts of regulatory agencies or judicial bodies, discontinuation of a product line, acts of God or third parties, infringement claims, or other causes beyond its reasonable control. Customer agrees that in such events AWT may allocate products among all purchasers as it deems reasonable, without liability. AWT reserves the right from time to time to substitute a product with a product that has the same function as such product, or to delete a product
All prices for the Products are subject to change without notice. Pricing errors may be corrected at any time. AWT may, at any time and without obligation, suspend performance or require payment in cash, security, or require other adequate assurances satisfactory to AWT when, in the sole opinion of AWT, the financial circumstances of Customer warrant such action.
Prices and fees stated for Products do not include any taxes, tariffs, duties, fees, or charges of any type imposed by any governmental authority, whether federal, state, local or foreign, in connection with the Order. If applicable, a separate charge for any such taxes, tariffs, duties, fees, or charges will be shown on AWT’s invoice, and Customer is responsible for, and agrees to, their payment in full (unless when the Order is submitted Customer provides AWT with an exemption certificate or other documents satisfactory to AWT and acceptable to taxing or custom authorities). Customer shall reimburse AWT the amount of any such taxes, tariffs, duties, fees or charges that AWT is required to prepay
8.Payment Terms; Late Charge.
Customer shall pay all AWT invoices in full within thirty (30) days from the invoice date. All disputes regarding invoices must be submitted to AWT within thirty (30) days of the invoice date. Deductions on remittances are not permitted unless accompanied or referenced by a valid AWT credit memorandum. If Customer does not pay an amount due by the due date, then AWT may impose a late charge on the unpaid amount at the rate of one and one-half percent (1.5%) per month or the highest rate allowed by law (whichever is lower), prorated on a daily basis.
AWT warrants that the Products manufactured by AWT and sold hereunder shall be free from material defects in material or workmanship under normal use for the warranty period. Unless otherwise set forth in a separate warranty statement covering the Products to be provided by AWT, the warranty period shall commence on the date that the Products are delivered to Customer, and shall continue for twelve (12) consecutive months, except for the following: (a) Used/refurbished AWT Products are warranted for a period of ninety (90) days from the delivery date, (b) Factory repairs and service exchange replacements are warranted for ninety (90) days from the delivery date, (d) Expendable/disposable/consumable products are warranted at time of delivery only, (e) deviations from published specifications which do not materially affect performance of the Products covered hereby shall not be deemed to constitute defects of material or workmanship or a failure of the Products to comply with such specifications. If any Products do not conform to the aforementioned warranty during the applicable warranty period, AWT shall, in its sole discretion, either: (i) repair or replace such Products (or the defective part), or (ii) credit or refund the price of such Products at the pro rata contract rate.
No warranty extended by AWT shall apply to any Products that: (a) have been damaged by accident, misuse, abuse, negligence, improper application, or alteration, by a force majeure occurrence, or by Customer’s failure to maintain the recommended operating environment and/or network; (b) are defective due to unauthorized attempts by Customer or any third party to repair, relocate, maintain, service, add to, or modify the Products or due to the attachment and/or use of non-AWT supplied equipment, made without AWT’s prior written approval; (c) failed due to causes from within non-AWT supplied equipment; and/or (d) have been damaged from the use of operating or cleaning supplies or consumable parts not approved by AWT.
AWT’s obligation under this warranty is limited to the repair or replacement of, or credit for, at AWT’s option, defective parts. AWT may effectuate such repair at Customer’s facility, and Customer shall furnish AWT safe and sufficient access for such repair. Repair or replacement may be with parts or products that are new, used, or refurbished. Repairs or replacements shall not interrupt, extend, or prolong the term of the warranty. Customer shall, upon AWT’s request, return the non-complying Product or part to AWT pursuant to the terms of Section 11 below. Unless AWT’s inspection of the applicable Product or part reveals that Customer’s claim is valid under the terms of the warranty set forth in this Section 9, Customer shall pay AWT its normal charges for service and parts for any inspection, repair, or replacement.
AWT MAKES NO WARRANTY OTHER THAN THE ONE SET FORTH HEREIN, OR THAT WHICH MAY BE PROVIDED IN A SEPARATE WARRANTY COVERING THE APPLICABLE PRODUCT. SUCH WARRANTY CONSTITUTES THE ONLY WARRANTY MADE WITH RESPECT TO THE PRODUCTS AND ANY DEFECT, DEFICIENCY, OR NONCOMFORMITY IN ANY GOOD, SERVICE, OR OTHER ITEM FURNISHED UNDER THIS AGREEMENT. TO THE EXTENT PERMITTED BY LAW, SUCH WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED BY LAW, COURSE OF DEALING, COURSE OF PERFORMANCE USAGE OF TRADE OR OTHERWISE, INCLUDING, BUT NOT LIMITED TO, ANY EXPRESS OR IMPLIED WARRANTY OF MERCHANTABILITY, TITLE, NON-INFRINGEMENT, OR FITNESS FOR A PARTICULAR PURPOSE
10.Restriction on Use of Products.
Customer shall use each Product only: (i) for Customer’s internal use and not for resale, (ii) in the manner described in the Product’s accompanying documentation, and (iii) in accordance with applicable laws and regulations. Customer shall not remove or alter any tags, labels or identifying markings placed by, or on behalf of, AWT on any Products or packaging.
Product returns and replacements are subject to AWT’s Returned Goods Policy, attached hereto and incorporated herein as Exhibit B.
Each Party (“Indemnifying Party”) shall indemnify and defend the other Party (the “Indemnified Party”) against any demand, action, claim, suit or proceeding asserted against the Indemnified Party by a third party for losses, injuries, or damages caused by the Indemnifying Party’s negligent acts or omissions in connection with these Terms and Conditions.
13.Intellectual Property Indemnity.
AWT shall defend Customer against any claim filed in a court of competent jurisdiction in the United States brought by a third party against Customer alleging that a Product used by Customer in accordance with these Terms and Conditions infringes any U.S. patent, copyright, trade secret or other proprietary right of a third party (each, an “Infringement Claim”). As a condition to receiving the defense, Customer will provide written notice to AWT promptly after Customer receives actual notice of the Infringement Claim, will allow AWT to have sole control of the defense and any related settlement negotiations, and will provide reasonable cooperation upon request. AWT will reimburse Customer for its reasonable costs and expenses associated with providing reasonable cooperation. If AWT determines that a Product might infringe a third party’s intellectual property right, then AWT will have the option, at its expense and in its sole discretion, to: (a) replace the Product with a substantially equivalent non infringing Product, (b) modify the Product in a manner that does not substantially affect the performance of the Product, or (c) obtain a license to permit Customer to continue using the Product. This Section states Customer’s exclusive remedy and AWT’s total liability to Customer for an Infringement Claim.
Should a Product recall based on consumer safety issues or other regulatory concerns, as identified by the
U.S. Food and Drug Administration, as cause for a Product recall occur, or as a result of AWT’s willful misconduct or negligence in the manufacture of the Product (“Recalled Product”), AWT agrees to replace any such recalled Products as soon as practicable with comparable Products not subject to such recall or repair any such recalled Products and return them to Buyer. The decision to initiate a recall or to take some other corrective action, if any, shall be made and implemented by AWT. AWT shall control such recall or corrective action and Customer shall cooperate as reasonably required by AWT. Nothing herein shall be construed to require payment by AWT to Customer for any additional costs, fees, premiums or penalties, including but not limited to lost profits, lost market share, advertising fees, increased future costs, or compensatory, anticipatory, or other damages.
15.Option to Modify.
If AWT determines that a Product might infringe any United States patent, copyright, trade secret or other proprietary right of a third party, then AWT may, at its option, replace the Product with a substantially equivalent Product or modify the Product in a manner that does not adversely affect the performance or functionality of the Product.
16.Limitation of Liability.
NEITHER PARTY SHALL BE LIABLE TO THE OTHER PARTY FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, PUNITIVE OR SPECIAL DAMAGES, (INCLUDING, WITHOUT LIMITATION, LOSS OF BUSINESS OR PROFITS), WHETHER BASED IN CONTRACT, TORT (INCLUDING, WITHOUT LIMITATION, NEGLIGENCE), OR OTHERWISE, EVEN IF A PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THESE LIMITATIONS OF LIABILITY WILL APPLY EVEN IF THERE IS A FAILURE OF THE ESSENTIAL PURPOSE OF ANY LIMITED REMEDY IN THESE TERMS AND CONDITIONS. THE TOTAL LIABILITY OF AWT, IF ANY, AND CUSTOMER’S SOLE AND EXCLUSIVE REMEDY FOR DAMAGES FOR ANY CLAIM OF ANY KIND WHATSOEVER, REGARDLESS OF LEGAL THEORY, WILL NOT BE GREATER THAN THE ACTUAL PURCHASE PRICE OF THE AWT PRODUCTS GIVING RISE TO SUCH CLAIM. NOTWITHSTANDING THE FOREGOING, THE LIMITATION OF LIABILITY SET FORTH HEREIN WILL NOT APPLY TO ANY DEATH, PERSONAL INJURY OR PROPERTY DAMAGE THAT IS CAUSED BY AWT’S
GROSS NEGLIGENCE, WILLFUL MISCONDUCT OR STRICT LIABILITY IN TORT IN CONNECTION WITH AWT PRODUCTS.
17.Proper Reporting of Discounts and Pricing.
Product pricing and rebates (if any) may reflect “discounts or other reduction in price” as that term is used in the “safe harbor” regulations in the Medicare/Medicaid Anti-Kickback Statute, 42 C.F.R. §1001.952(h). The Parties shall: (i) comply with all applicable laws and regulations relating to the accounting, application, and proper reporting of discounts and pricing under these Terms and Conditions, including but not limited to the requirements of the discount “safe harbor” located at 42 C.F.R. §1001.952(h), (ii) properly report and appropriately reflect all prices paid under these Terms and Conditions net of all discounts as required by applicable laws and regulations, including but not limited to on Medicare, Medicaid and state agency cost reports, and (iii) retain a copy of these Terms and Conditions and all other documentation regarding these Terms and Conditions, together with the invoices for purchase of Products hereunder and shall permit representatives of the U.S. Department of Health & Human Services or any relevant state agency access to such records upon request.
18.Access to Records.
For a period of four (4) years after AWT has performed these Terms and Conditions, AWT shall make available, upon written request of the Secretary of the Department of Health and Human Services (“Secretary”), or upon request of the Comptroller General of the United States (“Comptroller”), or any of their duly authorized representatives (collectively, the “Requesting Party”), these Terms and Conditions, any books, documents, and records necessary to certify the nature and extent of the costs paid by Customer to AWT pursuant to these Terms and Conditions (“Access”).
Customer will keep confidential any confidential information disclosed to Customer by AWT, including without limitation Product pricing, and will not use, publish, or disclose, or cause anyone else to use, publish, or disclose, AWT’s confidential information without prior written consent. This obligation does not extend to any information subject to disclosure by legal process or information that Customer can demonstrate with tangible evidence was already known or independently developed by Customer, or publicly available, prior to AWT’s disclosure. In the event of a disclosure required by law, Customer agrees to provide prompt notice to AWT prior to any such disclosure.
AWT and its employees shall comply with Customer’s reasonable security rules, policies and procedures provided in writing and agreed to in advance by AWT (“Customer Policies”). Customer will notify AWT in writing of any material changes to Customer Policies. Any terms of the Customer Policies that are in addition to or conflict with these Terms and Conditions will have no force or effect unless adopted via a written amendment to these Terms and Conditions signed by each Party.
21.Changes to the terms and conditions for Direct Sales
AWT reserves the right to change these Terms and Conditions for Direct Sales at any time including, but not limited to, the Appendices, without any further notices.
Customer represents that it is a hospital or other health care provider and/or third-party service provider located within the fifty United States or the District of Columbia.
If a Party is reasonably prevented from performing an obligation of these Terms and Conditions because of fire, flood, wind, earthquake, explosion or other disaster, acts of military authorities, acts of civil authorities unrelated to any violation of law by the Party, war, riot, insurrection, act of terrorism or other cause beyond the Party’s reasonable control (collectively, a “Force Majeure Event”), then that Party shall not be in breach of these Terms and Conditions during the period that Party is prevented from performing that obligation, provided that the Party: (i) promptly delivers notice to the other Party identifying the Force Majeure Event, and (ii) immediately uses best efforts to perform the obligation notwithstanding the Force Majeure Event.
Neither Party may assign any rights or obligations under these Terms and Conditions without the other Party’s prior written consent, which shall not be unreasonably withheld, conditioned or delayed, provided that AWT may assign its rights and obligations under these Terms and Conditions without the Customer’s consent: (i) to an affiliate, or (ii) incident to the transfer of all or substantially all of AWT’s business assets in connection with the subject matter of these Terms and Conditions.
Any notice from one Party to the other Party related to these Terms and Conditions shall be in writing and delivered either by hand, overnight courier, e-mail or first-class mail (certified or registered, return receipt requested, postage prepaid) to the receiving Party’s contact address on file with the other Party. A notice shall be deemed to be given when delivered, if by hand, if by e-mail or by overnight courier and three days after it is mailed if by certified or registered mail. Either Party may change its Notice Address upon delivery of notice to the other Party.
If a court or other body of competent jurisdiction declares any term of these Terms and Conditions invalid or unenforceable, then the remaining terms shall continue in full force and effect. No right created by these Terms and Conditions shall be deemed waived unless specifically and expressly waived in a writing signed by the Party possessing the right.
These Terms and Conditions shall be governed by the laws of the state of Delaware, without regard to that state’s conflicts of law provisions.
These Terms and Conditions.
These Terms and Conditions (including all exhibits or appendixes attached hereto), constitutes the entire agreement and understanding of the parties regarding the subject matter hereof, and supersedes all prior written and oral agreements, proposals, and understandings between the parties regarding the subject matter of as provided herein.
These terms and conditions for Direct Sales shall take effect on the date of March 24, 2023
Customer shall submit its purchase order for the Products to AWT. All purchase orders shall be submitted for Products using the published unit of measure. Unless a Product is sold in an “each” unit of measure, no Products shall be available in an each unit of measure.
AWT shall endeavor to ship all accepted orders within a commercially reasonable time.
AWT reserves the right to alter orders where quantities are significantly higher than historical norms, or in times of scarce supply. AWT will notify Customer of any change to order quantity prior to shipment.
Customer directed shipments will be assessed additional shipping and handling charges.
Order Fees: No fee shall be assessed for EDI orders; a $50 fee may be charged for all manual orders in AWT’s sole discretion.
Refused deliveries will be subject to the twenty-five percent (25%) restocking fee. Re-delivery of refused Products will be subject to additional transportation charges.
Minimum Order Policy
AWT will accept orders of any size and value; however, a minimum order shipping and handling charge of $100 may be applied for orders less than $2,000 in value, including drop shipment orders in AWT’s sole discretion.
Rush orders (overnight or second day) carry a rush shipping and handling charge. Freight will be prepaid and charged at time of invoicing.
All Rush orders must be placed as manual e-mail orders and are subject to the manual order fee. EDI is not accepted for rush orders.
Direct & Drop Ship Orders
Requests for drop shipment directly from AWT will be accepted to ensure uninterrupted customer service. All drop ship orders shall be placed by e-mail.
Direct shipments to facilities, including drop shipments but excluding expedited shipments due to AWT’s error, will be assessed shipping and handling charges, except for Products designated as drop ship only by AWT. AWT’s minimum order policy above shall apply to all drop shipments.
Each drop ship order must have an AWT assigned ship-to account number and a complete and valid delivery address. Orders placed under a generic account with delivery address overrides will be rejected. Special requests for Saturday delivery must include contact name and telephone information. Refrigerated or make-to-order drop ships which result in a free-astray or refused delivery are not returnable and credit will not be issued.
For all Products not manufactured by AWT and are shipped directly to Customer, Customer is subject to the manufacturer’s shipping terms, minimum order policy, shipping and handling charges and any other applicable service fees.
Ineligible Drop Ship Customers are defined as:
Post Office boxes and residential addresses;
Exporters, freight forwarders, third party logistic providers;
Shipments outside of the 50 United States, including to U.S. Territories (including, without limitation to Puerto Rico) or U.S. overseas military locations; or
Public Warehouses, Carrier Packaging & Supplies Stores.
Customer shall inspect all deliveries prior to acceptance from the carrier and sign the carrier bill of lading. Discrepancies should be noted on the freight document and countersigned by the carrier.
Shipping discrepancies must be reported to AWT within fifteen (15) business days of invoice date. Discrepancies not noted on packing slip will not be credited.
Invoice discrepancies must be reported within thirty (30) days of AWT’s invoice date via email to email@example.com and clearly identified on deductions or debit memo notifications. To the extent Customer’s purchase order has the incorrect pricing and AWT accepts Customer’s purchase order, Customer shall not be eligible to report an invoice or pricing discrepancy. Failure to provide timely notification within thirty (30) days of AWT’s invoice date will be grounds for denial of the claim. Invoice deductions inconsistent with this paragraph will not be allowed and AWT reserves the right, but not the obligation, to net monies due, to offset outstanding debt due to AWT.
When reporting claims, have available the following:
Purchase information (purchase order and invoice number);
Type of discrepancy and requested action;
Product information (AWT catalog number, lot and/or batch number, and serial #s if applicable);
Quantity of material per the packing list unit of measure;
Contact information (contact: name, email, telephone and fax number);
Copy of carrier bill of lading or delivery receipt signed by Customer receiving personnel which includes number of pallets received, any visible damage noted, and the seal number if a full truckload shipment;
If possible, include digital photos for damaged, incorrect, or otherwise discrepant material
All proof of delivery requests for shipments must be made within thirty (30) days of invoice date. Any requests made after thirty (30) days will be denied and the invoice will be due and payable in full; and
To dispute or reopen a closed claim, all requests should be directed to firstname.lastname@example.org
Key Contact List
Order Placement: email@example.com
Billing Inquiries: firstname.lastname@example.org
Initiate a Claim, request a Return Authorization, and Dispute a Denied Claim: email@example.com
AWT’s Return Goods Policy
Return Goods Policy: Product returns will be accepted only to the extent that such Products were purchased directly from AWT, and are subject to the following requirements:
Returns will not be accepted for full credit without a Return Goods Authorization (“RGA”) issued by AWT, including returns which are the result of a AWT error.
In order for an RGA to be issued, the request must include the following information:
Purchase order number
Customer name and address
Reason for return
AWT catalog number, lot/batch number, expiry date or serial number (if applicable)
Quantity per the packing list unit of measure terms
Contact name, email, telephone number
All Product returns must have a copy of the RGA attached with return paperwork.
An RGA will not be issued, nor will credit be given by AWT for the following:
Product returned WITHOUT authorization
Product not purchased directly from AWT
Products returned with conditions that prevent resale.
If such non-resale Product is returned a credit will not be issued and the Product will be destroyed.
An RGA will only be issued to the original Customer ship-to location, or in the case of a drop ship order the Customer sold-to location that originally purchased the Product.
Returned Product must be received in its original, unopened packaging and in salable condition within thirty (30) days of the issuance of the RGA to be eligible for full credit, minus the restocking fee. If the returned Product is received after the thirty (30) day expiration of the RGA, AWT reserves the right to refuse to accept the return or charge additional restocking fees, even if the Product is in saleable condition.
Returns are to be shipped only to the designated AWT location indicated on the RGA form. To the extent Products are not returned to the AWT location designated on the RGA, Customer shall not receive credit for said return.
Customer pays the freight charges for all returns except as otherwise noted in Section 11.
Products shipped in error by AWT will be accepted for return, freight-collect using a AWT designated carrier. AWT reserves the right to issue a Certificate of Destruction (“COD”) in place of returning said Product. Applicable credit, if any, will be issued upon receipt by AWT of the signed COD. The restocking fee will not apply.
For third party vendor drop-shipped Products, Customer is to follow all third party vendor return guidelines.
Returns requested within one hundred eighty (180) days from AWT’s original shipment date are subject to a twenty-five percent (25%) restocking fee. Returns requested one hundred eighty-one (181) days or more from AWT’s original shipment date will be denied, such Product is not returnable, nor will credit be issued.